Shipping and Delivery

At Gulab Gems, we strive to ensure that your order is processed and delivered as quickly and efficiently as possible. Below are the details regarding our shipping and delivery process:

Order Dispatch

• Dispatch Time: All orders are dispatched within 24 hours from the time of purchase (excluding weekends and holidays). Orders placed after business hours or on non-business days will be processed the next available business day.

Tracking Your Order

• Parcel Images & Tracking: Once your order is dispatched, we will send you an image of the parcel along with the tracking ID via email. This allows you to easily track the progress of your shipment.

• Shipping Carriers: We use reliable delivery services such as DTDC, Delhivery, and India Post to ship your order. Depending on your location and the service chosen, your parcel may be delivered via one of these carriers.

Estimated Delivery Time

• Domestic Shipping: Delivery times may vary based on your location, but orders are typically delivered within [insert number of days, e.g., 5–7 business days] from the dispatch date.

• International Shipping: For international orders, the delivery time may vary based on the destination and customs clearance. Typically, it may take [insert number of days, e.g., 7–14 business days] for international shipments.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the shipping method selected. You can view the shipping charges before completing your purchase.

Delivery Issues

• Delivery Delays: While we do our best to ensure timely delivery, delays caused by third-party carriers, customs, or other external factors may occur. We are not responsible for delays once the parcel is with the carrier.

• Failed Delivery Attempts: If the delivery is unsuccessful due to incorrect address information or other issues, you may need to contact the carrier directly to resolve the issue.

Risk of Loss

• Once your order is dispatched and the tracking information is sent to you, the risk of loss is transferred to you. If your parcel is lost or damaged in transit, please reach out to us immediately with your tracking details so we can assist in resolving the issue.

Return & Exchange for Damaged Items

• If you receive a damaged or incorrect item, please contact our customer support team within [insert number of days, e.g., 7 days] of receiving your parcel. We will guide you through the return and exchange process to ensure a satisfactory resolution.