Terms and Conditions for Gulab Gems

Welcome to Gulab Gems ("we", "our", "us"). By accessing or using our website [www.gulabgems.com] ("Site"), you agree to be bound by the following Terms and Conditions ("Terms"). If you do not agree with any of these Terms, please refrain from using our Site.

1. General Information

• Ownership of Content: The content of the Site, including text, images, logos, graphics, and designs, is owned by Gulab Gems and protected by copyright, trademark, and other intellectual property laws. You may not use any content from the Site without our prior written consent.

• Eligibility: You must be at least 18 years old to use our Site or have the consent of a parent or guardian. By using our Site, you represent and warrant that you meet these requirements.

2. Products and Availability

• Product Listings: We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that the content is error-free. Products may vary slightly in appearance from the images shown on the Site.

• Pricing and Payments: Prices are listed in [currency] and are subject to change without notice. All payments for products and shipping must be made through secure payment methods provided on the Site. We accept [list of payment methods, e.g., credit cards, PayPal, etc.].

• Product Availability: All products are subject to availability. If an item is out of stock, we will notify you and offer alternatives, or you may choose to cancel your order.

3. Order Processing and Dispatch

• Order Confirmation: After placing an order, you will receive an email confirming the receipt of your order. This does not constitute an acceptance of your order. An acceptance email will be sent once your order is processed and dispatched.

• Order Dispatch: All orders will be dispatched within 24 hours from the time of purchase. Orders placed after business hours or on holidays will be processed the following business day.

4. Exchange Policy

• Damaged Products Only: We offer exchanges only for damaged products. If you receive a damaged item, please contact our customer support team within [insert time, e.g., 7 days] of receiving your order. You will need to provide proof of damage (e.g., photos) to be eligible for an exchange.

• Exchange Process: Once we confirm the damage, we will guide you through the exchange process, which includes sending the damaged item back to us. We will replace the damaged product with a new one or offer a similar alternative, depending on availability.

• Non-Damaged Items: Products that are not damaged, including but not limited to those that have been opened or used, are not eligible for an exchange.

5. Shipping and Delivery

• Shipping Policy: We offer [domestic/international] shipping. Shipping costs and delivery times will vary based on the destination and shipping method selected at checkout.

• Delivery Time: We aim to process and ship orders within 24 hours of purchase. However, we are not responsible for delays caused by shipping carriers or customs procedures.