Return and Exchange Policy for Gemstones and Rudraksha Products

At [Your Company Name], we prioritize customer satisfaction and ensure the quality of all our products. We understand that sometimes circumstances require returns or exchanges, and we aim to make the process as smooth as possible. Please review our policy below:

1. Exchanges

Exchanges are available only for products that are damaged upon delivery. We do not accept exchanges for any other reason, including change of mind.

To initiate an exchange:

• You must notify us within 48 hours of receiving the product.

• You are required to provide photographic or videographic proof of the damage.

• The product must be in its original condition, unused, and in the original packaging.

2. Damaged or Defective Products

If the gemstone or rudraksha product arrives damaged or defective:

• Photographic proof: Please take clear photos or a video of the damaged product, including packaging, and send it to us at [email/contact information].

• We will assess the situation and provide further instructions on how to return the damaged item for a replacement or exchange.

3. Conditions for Returns and Exchanges

• The product must be returned in its original condition and packaging.

• Any item that shows signs of wear, use, or alteration cannot be exchanged.

• Exchanges will only be processed for products damaged during shipment or manufacturing defects.

• Shipping costs for exchanges (for damaged products) will be covered by us.

4. Non-Refundable Items

Please note that gemstones and rudraksha products are considered non-refundable, except in cases where the product is damaged during shipping.

5. Contact Us for Exchanges or Returns

For any issues regarding returns or exchanges, you can contact us via:

• Email: [support@gulabgem.com]

• WhatsApp: [+916378060204]

• Phone: [+916378060204]

• Website: [www.gulabgems.com]

We aim to respond to all inquiries within 24-48 hours.